Organization Meets 100 Percent of International Patient Program Certification Criteria.
The Medical Travel Commission™ (MTC) today announced that Moffitt Cancer Center is MTC 2012 Certified®, and meets the Commission’s International Patient Program criteria for 2012. The International Patient Program Certification is designed to recognize organizations that provide extraordinary, best in class service to patients traveling across international borders for care. The Commission is an independent organization dedicated to setting standards for service excellence to International Patients and elevating the level of service quality by safeguarding patient experiences in the following areas: Communication, Customer Service, Provider Interaction, Quality Care and Medical Information Exchange.
As a MTC 2012 Certified organization, Moffitt Cancer Center completed an inspection process that included interviews, examination of documents and evaluation of policies and programs, and passed inspection of 100 percent of the 2012 criteria.
“The thorough inspection process ensures that certified organizations have demonstrated their ability to deliver a positive patient experience through exceptional customer service and quality care,” said Jim Tate, President of the Commission. “I’d like to congratulate Moffitt Cancer Center, who now represents the leading edge in best in class service to their International Patients.”
The MTC Certified mark — a “seal of approval” for hospitals treating International Patients — provides the benchmark for optimal patient service experiences. By looking to organizations with the MTC Certified seal, patients, embassies, medical travel facilitators and providers can reduce their risk in selecting a suitable hospital for the delivery of needed medical care.
“We are pleased that Moffitt Cancer Center has been certified by the Medical Travel Commission as we take great pride in the excellent and personalized service we provide to our international patients and their families,” said Martha Sanz, Manager, International Referral Service. “Our patients come to us with difficult diagnoses; and it is our commitment to address not only their medical needs; but to also address their emotional, travel, and cultural needs. We are here for them every step of the way, and we will continue to reach higher.”
MTC’s certification criteria and its design for a certification inspection process have been thoroughly researched and vetted, taking into account the industry Best Practices and available standards, and comparing certification processes in other industries and other countries. The inspection process is designed to rigorously compare organization practices against the special needs of International Patients, including their communication and clinical needs.